This policy applies to purchases delivered within Australia only.
Contact us before returning an item
Email sales@giftsnbargains.com.au with your order number or other proof of purchase, a description of the issue, images and any other relevant information to process your claim.
Please contact us before sending your item back. We will provide return instructions and the correct return address.
Faulty, damaged or incorrectly described items
If an item is defective, damaged on arrival or not as described, please contact us so we can assess the problem and arrange the appropriate remedy. Please provide as much information, images or videos if appropriate. Please note that not all items are returnable like wigs, hosiery etc
Please report issues within 7 days of delivery. This reporting period does not limit your rights under Australian Consumer Law, including where a fault becomes apparent later.
Please keep the item unused and in its original condition to be eligible for returns with proof of order receipt.
Return methods
By mail: use the return address we provide after you contact us.
Drop-off: by prior appointment only. We will confirm the location and appointment details with you.
Return shipping costs
Customers may need to pay the initial return postage unless we agree beforehand to provide a pre-paid return label. Please retain your postage return receipt if you are paying for it. If we confirm a fault or another problem covered by Australian Consumer Law, we will reimburse reasonable return shipping costs or provide you a return label.
Please do not send the item back before contacting us for return approval and instructions because there may be situations where we may not need the item to be returned but destroyed or discarded by yourself.
Assessment and remedies
We may assess the item before providing a remedy. For a major failure, you may choose a refund or replacement. For a minor failure, we will provide an appropriate remedy in accordance with Australian Consumer Law.
Refunds and fees
Approved refunds will be returned to the original payment method unless otherwise agreed. Once a refund is initiated, please allow up to five business days for it to appear in your account. Payment-provider processing times may vary. We appreciate your patience.
A restocking fee of 10-15% may apply to some returns based on the category, whether seasonal or clearance / promotion etc.
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.